Our Return Policy in short
Return Policy

Please contact Nzenwa before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Nzenwa and gives information relevant and the reason for complaint.


Return Conditions

You can return decor products within 20 days and custom made product within 10 days of delivery. The product must be in new condition and unopened. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Nzenwa suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Nzenwa will make a refund through the method you used in paying, unless otherwise needed. If you paid by invoice then we will need a bank account to refund the money.  The easiest way is to e-mail it to us, along with a brief description of your case.



Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Nzenwa is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product. Please also include the size you wish to receive in exchange.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost upon receiving it or you notice the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Nzenwa reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: Contact us at customercare@nzenwa.com